{"id":30644,"date":"2026-05-06T23:36:37","date_gmt":"2026-05-06T23:36:37","guid":{"rendered":"https:\/\/cstlehoney.com\/shipping-and-delivery-policy\/"},"modified":"2026-05-21T23:05:37","modified_gmt":"2026-05-21T23:05:37","slug":"shipping-and-delivery-policy","status":"publish","type":"page","link":"https:\/\/cstlehoney.com\/en\/shipping-and-delivery-policy\/","title":{"rendered":"Shipping and Delivery Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>We take care to prepare and ship all orders carefully to maintain the quality of honey and natural products, and to ensure they arrive in the best possible condition. <\/b><\/p>\n\n<h2 class=\"wp-block-heading\"><font dir=\"auto\" style=\"vertical-align: inherit;\"><font dir=\"auto\" style=\"vertical-align: inherit;\">Shipping areas<\/font><\/font><\/h2>\n\n<ul class=\"wp-block-list\">\n<li>We ship to all states within the United States of America.<\/li>\n\n\n\n<li>International shipping may be available to some countries depending on the availability of shipping companies and coverage.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Order processing time<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Orders are processed within 1 to 2 business days after payment confirmation.<br\/><br\/><\/li>\n\n\n\n<li>Preparation time may be extended during seasons, promotions, and periods of high demand . <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Delivery time<\/h2>\n\n<h3 class=\"wp-block-heading\">Within the United States<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Standard shipping: 3 to 7 business days<\/li>\n\n\n\n<li>Some remote areas may take extra time depending on the shipping company.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">International Shipping<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Delivery time varies depending on the country and shipping company.<br\/>All delivery times mentioned are estimates and are not fully guaranteed, and may vary depending on the circumstances of the shipping companies. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Shipping fees<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Free shipping on orders over $99<\/li>\n\n\n\n<li>A flat shipping fee of $9.99 applies to orders under $99.<\/li>\n\n\n\n<li>Free shipping offers may be available during special promotional campaigns.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Track orders<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-413f8318\">After the order has been shipped. A tracking number will be sent to the customer via:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>e-mail<\/li>\n\n\n\n<li>or text message<\/li>\n<\/ul>\n\n<p class=\"wp-block-wd-paragraph wd-ee93a9d1\">This is to monitor the status of the shipment directly.<\/p>\n\n<h2 class=\"wp-block-heading\">Customer responsibility<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-3b0baf3d\">Please ensure the following information is correct when completing your order:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>full name<\/li>\n\n\n\n<li>phone number<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>e-mail<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The store is not responsible for any delay or loss resulting from the entry of incorrect or incomplete data.<\/p>\n\n<h2 class=\"wp-block-heading\">Delays<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-e184b26d\">Some shipments may be delayed due to circumstances beyond our control, such as: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>weather<\/li>\n\n\n\n<li>Shipping companies&#8217; pressure<\/li>\n\n\n\n<li>Shipping companies&#8217; pressure<\/li>\n\n\n\n<li>Shipping companies&#8217; pressure<\/li>\n<\/ul>\n\n<p class=\"wp-block-wd-paragraph wd-5597e2dd\">In these cases, we will work to track the shipment and provide the necessary support as much as possible.<\/p>\n\n<h2 class=\"wp-block-heading\">Receiving orders<\/h2>\n\n<p class=\"wp-block-paragraph\">Please check the order upon receipt.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-6cb73930\">If present:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Clear damage to the shipment<\/li>\n\n\n\n<li>Product shortages<\/li>\n\n\n\n<li>Order error<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Please contact us within 48 hours of receipt, attaching clear photos of the condition.<\/p>\n\n<h2 class=\"wp-block-heading\">Shipping responsibility<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-980064f7\">The store&#8217;s responsibility ends after the shipping company confirms delivery of the order and the shipment status appears as &#8220;Delivered&#8221;.<\/p>\n\n<p class=\"wp-block-wd-paragraph wd-860a76a4\">In the event of a delivery issue, we will do our best to assist the customer in contacting the shipping company and providing the necessary support. <\/p>\n\n<h2 class=\"wp-block-heading\">Product Nature<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-d2c51634\">All of our honey and natural products are natural products, so they may vary slightly from season to season in terms of: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>the color<\/li>\n\n\n\n<li>Body<\/li>\n\n\n\n<li>flavor<\/li>\n\n\n\n<li>Degree of crystallization<\/li>\n<\/ul>\n\n<p class=\"wp-block-wd-paragraph wd-7781cb76\">This is natural and reflects the quality of the natural product and its freedom from intensive industrial processing.<\/p>\n\n<h2 class=\"wp-block-heading\">Packaging and Quality<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-ea9d19b0\">All products are carefully packaged to preserve:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Container integrity<\/li>\n\n\n\n<li>Quality of honey and natural products<\/li>\n\n\n\n<li>Product protection during shipping<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Contact us<\/h2>\n\n<p class=\"wp-block-wd-paragraph wd-1e0eba99\">For inquiries regarding shipping and delivery, please contact us via<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Email:<br\/><strong><a>castlenaturalsco@gmail.com<\/a><\/strong><\/li>\n\n\n\n<li>WhatsApp number:<br\/><a href=\"https:\/\/wa.me\/19292384808\" type=\"link\" id=\"https:\/\/wa.me\/19292384808\">19292384808+<br\/>https:\/\/wa.me\/19292384808<\/a><\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We take care to prepare and ship all orders carefully to maintain the quality of honey and natural products, and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-30644","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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